John Deere’s JDLink and Operations Center gives machine operators and owners a competitive edge in ensuring that machines operate optimally, reducing downtime and costs while optimising productivity.

Available as a free service on all John Deere equipment, JDLink and Operations Center is an advanced telematics system that offers real-time connectivity, enabling equipment owners, operators and dealers to access live data to track the performance of equipment, detect and address potential problems, and implement proactive and predictive maintenance to prevent machine failure and enhance operational efficiency.

Introduced in 2011 as a solution primarily focused on agriculture, the technology has been extended to support earthmoving equipment in a wide range of industries, including the construction, forestry, mining and quarrying sectors.

Operations Center is an app that acts as a direct line between the dealer and every connected machine in the field. Once machine owners have registered on the platform and given permission for machine data to be accessed by dedicated connected support centres based at John Deere’s independent dealerships, specially trained technicians monitor machine health and benchmark machine performance to ensure that each machine is being used optimally and effectively.

If a potential problem is detected, the contact person on site is alerted directly to ensure prompt action is taken to prevent further damage. If required, a technician is dispatched with the relevant tools and parts to address the problem.

Machine owners can either request reports from the dealer or draw their own reports at any time. This level of customer accessibility gives machine owners full access to any data they may require. These reports can be used to analyse data, in conjunction with the dealer, to ensure optimum machine performance. In addition, data can be shared with customers or potential clients to illustrate a plant’s level of productivity and efficiency. On-demand access to high-level data helps owners and managers ensure that all equipment is used to its full capacity and can also be used as a tool to assist in future business decisions.

“JDLink and Operations Center gives customers a management tool to help utilise equipment efficiently and effectively. The true differentiator is the proactive support ecosystem that involves John Deere, our dealers and the customer. Our system doesn’t just notify users of potential issues – it initiates action,” says John Deere construction and forestry customer product support manager for Africa, Middle East and Southeast Asia Renico Lombard.

JDLink and Operations Center can be accessed on an app from any smartphone or mobile device, anywhere and at any time.