https://newsletter.mw.creamermedia.com
Africa|Building|drives|Efficiency|Engineering|Flow|fluid control|Indaba|Innovation|Manufacturing|Mineral Processing|Mining|Service|Services|Steel|Technology|Valves|Water|Flow|Manufacturing |Products|Solutions|Environmental|Operations
Africa|Building|drives|Efficiency|Engineering|Flow|fluid control|Indaba|Innovation|Manufacturing|Mineral Processing|Mining|Service|Services|Steel|Technology|Valves|Water|Flow|Manufacturing |Products|Solutions|Environmental|Operations
africa|building|drives|efficiency|engineering|flow-company|fluid-control|indaba|innovation|manufacturing|mineral-processing|mining|service|services|steel|technology|valves|water|flow-industry-term|manufacturing-industry-term|products|solutions|environmental|operations

DFC unpacks key to client satisfaction

4th March 2024

     

Font size: - +

Valves supplier Dynamic Fluid Control (DFC) channel sales executive Belinda Rossouw shares insights into her role in understanding client needs, building and nurturing relationships, educating clients on innovation, market penetration strategy and maintaining a feedback loop with operations during a video interview at the Investing in African Mining Indaba.

Understanding clients' specific valve requirements in the broader context of mineral processing is important, but so is building relationships, focusing on instilling confidence in the information shared and engaging in important conversations beyond valves, such as efficiency, cost containment and environmental impact.

Educating clients on innovation, Belinda discusses the unique features and benefits of DFC's differentiated valve solutions, particularly the RF Pinch Valves. She stresses the significance of these valves in managing water flow rates, pressure drops and addressing environmental-impact concerns in mineral processing.

Rossouw also outlines DFC's market penetration strategy, including leveraging events such as the Mining Indaba to penetrate new markets and expand the company's presence. A consultative approach and collaboration with decision-makers is imperative to address key points like cost containment and life cycle return on investment.

Finally, she touches on the feedback loop with operations, highlighting DFC's commitment to effective communication between sales and operations. The company is focused on continuous improvement based on customer feedback and achieving industry recognition, such as the Steel and Engineering Industry Federation of South Africa’s Annual Customer Service Excellence Award.

In summary, the interview provides a comprehensive overview of DFC's approach to innovation, competition, operational excellence, industry trends, collaboration, and customer-centric sales strategies in the dynamic mining sector.

Edited by Creamer Media Reporter

Comments

Showroom

Rentech
Rentech

Rentech provides renewable energy products and services to the local and selected African markets. Supplying inverters, lithium and lead-acid...

VISIT SHOWROOM 
John Deere (Pty) Ltd
John Deere (Pty) Ltd

In 1958 John Deere Construction made its first introduction to the industry with their model 64 bulldozer.

VISIT SHOWROOM 

Latest Multimedia

sponsored by

MMC, Pan African, Vanadium Resources make headlines
MMC, Pan African, Vanadium Resources make headlines
4th October 2024
Magazine round up | 04 October 2024
Magazine round up | 04 October 2024
4th October 2024

Option 1 (equivalent of R125 a month):

Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format

Option 2 (equivalent of R375 a month):

All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.

Already a subscriber?

Forgotten your password?

MAGAZINE & ONLINE

SUBSCRIBE

RESEARCH CHANNEL AFRICA

SUBSCRIBE

CORPORATE PACKAGES

CLICK FOR A QUOTATION







sq:0.121 0.197s - 132pq - 2rq
Subscribe Now